If you have lost your free returns label and are still inside the 14 days to return the parcel to us, please follow the below steps, you can still return the item back to us, and we can reimburse up to £2.99 for the return cost.
Unfortunately we cannot provide you with another free returns label, as it is set to one per order.
Please take the return parcel down the Post Office and return using their standard tracked and signed for service. If you retain the postage receipt and send us through a photo of it, we will be able to refund this once your return has been processed.
For further information, please email firstname.lastname@example.org.