If you have received an email from us stating that your order was cancelled due to suspect fraud, please email our support team on - firstname.lastname@example.org - and they will be able to help you out further with this situation.
We have a very talented fraud team in place that analyse each and every order to make sure that a card hasn't been used fraudulently and the order is safe and secure. If there is any suspicious activity on the order and it has been flagged as high risk to us, then there is a chance that this might be cancelled.
We do have the right to cancel and refund any order that we wish if we believe there to be fraudulent activity on it.
All orders are subject to fraud analysis.