How Long Will My Return Take to Process

Once your return or exchange has arrived back to us, we will refund or despatch your exchanged order within 2-3 days.

In SALE periods, due to the increase in volume, this process can take up to 7 working days.

If you have checked your tracking number and your return has arrived back to us and it has surpassed the 7 working days, please drop us an email at

Have more questions? Submit a request


  • Avatar
    Ty M

    Hello is my order still active

  • Avatar
    Rowan Haston

    Hi there sent my parcel(#639914) back about 3 weeks ago to request an exchange was wondering if you had received that parcel yet. Many thanks

  • Avatar
    Hollie Gilchrist

    Hi I returned the items I bought as they were too small, just wondering if they reached the warehouse yet I sent them as recorded delivery. Thanks