Hermes will attempt to deliver your parcel on three separate days, before returning the parcel back to our premises. If you check your tracking number, you will be able to see why the delivery driver missed you.
On the morning of your delivery, Hermes will text you with a 3 hour time slot, so you are aware of a more precise delivery times.
If you know you are not going to be for this delivery, you can re-arrange to have your parcel delivered to a safe place, neighbour or you can change the delivery time/day.
**If you request for your parcel to be left with a neighbour or in a safe place, then this becomes your own responsibility and unfortunatley we are no longer liable for your parcel.**
If you do miss three seperate delivery attempts from Hermes, then the parcel will be returned back to our warehouse and we will issue a refund for this upon arrival.