Hermes will text/email you on the morning of your delivery, with a time slot of 3 hours in which your parcel will be deliverd in.
If you know you are not going to be in, you can arrange for your parcel to delivered to a safe place, your neighbour or you can change the delivery day/time.
If you would like to pass on a preferable delivery day, time or safe place to leave your parcel, please use Hermes web chat service and they'll be happy to pass the information on to the courier.
It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.
If you would like to opt for a safe place, you can do so here - https://support.myhermes.co.uk/app/DelInst
**Please note that if you do choose to reschedule delivery to a neighbour or safe place, this becomes your responsibility and we (the sender) are no longer liable for your parcel. This includes lossage and damage of parcel.**