Have You Received My Return?

Please keep in mind that depending on the courier you have chosen to post your return via this may take several days to reach us.

All returns are processed within 3 working days of arrival at our warehouse. Our returns team are always working hard to get these processed as quickly as possible. Within these 3 days you will receive an e-mail confirmation of your refund/exchange. Please note that if you have requested an exchange and the item requested is out of stock you will be automatically refunded.

During Sale or busier periods please kindly allow up to 5 working days for your return to be confirmed.

Sale/Discounted items that have been returned will be refunded onto an e-gift card. This e-gift will be e-mailed to the same e-mail address you used to place your order.

Please track your return to see where this is up to whilst making its way back to our warehouse, If you can see your parcel has reached our warehouse and 4 of more working days have passed please get  in touch with us via our help page with the following information and we will be more than happy to look into this further :

  • Copy of Postage receipt - Clearly displaying the weight of your return
  • The URL link to your online tracking which shows your return has reached our warehouse
  • The names of the items returned and whether you requested a refund/exchange (*if you have requested an exchange please include the details of the items requested)
Have more questions? Submit a request

Comments

  • Avatar
    Dee johal

    Hi there my order number is 408816 have you received my return yet ? I sent it off last week on wednsday . Kind Regards Davina

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    Gabriella Kenyon

    I sent my items back on 28th February and I only received 2 gift cards when there’s supposed to be 3 and that was on the 6th of March it’s now the 12th I still have no gift card , I’ve messaged and messaged you to sort this and nothing has been done

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    Shana Fletcher

    I sent my returns in over a week ago & have contacted customer service multiple times and the replies I get had nothing to do with the questions I asked. As I was sent faulty items and I had to pay and send all 3 packages back on my own back and still nothing can someone get back to me please. This is ridiculous and it's not the first time this has happened

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    Georgina Jessica' Goult

    I'm in the same issue! Company has had the returned items for 10days... No email confirmation or anything... Customer service isn't reply to emails and when they have it's not been relevent to the email I sent... They told me to fill in the return form... Which I had already done as they have the parcel!

  • Avatar
    jessica fletcher

    Have you received my return?

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    jen Wynter

    Still not recieved my refund?

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    Craig Revell

    I sent back 2 triomphe coats in size m for exchange size s last week recorded delivery and still not received any confirmation or new coats

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    Ella-Marie Cousins

    I returned two items over two weeks ago and I have received no email nor refund, what is happening?

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    Jordan White

    Hi I bought two items one was too small so I returned it asking for the next size up only to then get an email about the other item saying you’d refund that yet haven’t refunded me or sent the exchange.

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    ShEhRbAnO TaRiQ

    Hello
    Have u received my return
    My order number is 442496

  • Avatar
    ShEhRbAnO TaRiQ

    Hello
    Have u received my return
    My order number is 442496

  • Avatar
    BMO bmoalerts

    Hi I have returned item on the 29th of April and now it’s the 12th of may and no email or refund

  • Avatar
    Rowan Haston

    a few seconds ago
    Hi there sent my parcel(#639914) back about 3 weeks ago to request an exchange was wondering if you had received that parcel yet. Many thanks