Please keep in mind that depending on the courier you have chosen to post your return via this may take several days to reach us.
All returns are processed within 3 working days of arrival at our warehouse. Our returns team are always working hard to get these processed as quickly as possible. Within these 3 days you will receive an e-mail confirmation of your refund/exchange. Please note that if you have requested an exchange and the item requested is out of stock you will be automatically refunded.
During Sale or busier periods please kindly allow up to 5 working days for your return to be confirmed.
Sale/Discounted items that have been returned will be refunded onto an e-gift card. This e-gift will be e-mailed to the same e-mail address you used to place your order.
Please track your return to see where this is up to whilst making its way back to our warehouse, If you can see your parcel has reached our warehouse and 4 of more working days have passed please get in touch with us via our help page with the following information and we will be more than happy to look into this further :
- Copy of Postage receipt - Clearly displaying the weight of your return
- The URL link to your online tracking which shows your return has reached our warehouse
- The names of the items returned and whether you requested a refund/exchange (*if you have requested an exchange please include the details of the items requested)