If you have checked your tracking number and this is showing that your parcel is being returned back to our warehouse, once we have received this back, it will be automatically refunded and you will be notified.
Your parcel could be returned back to us for a numerous of reasons and your tracking number will show you exactly why this has been returned back to us.
It will take up to 14 working days from the date it was classed as a return to sender, to arrive back with us.
It is our company policy that all return to senders are refunded upon their arrival at our warehouse. If you still require your order, please re-order this.
If you have any questions regarding this please email us at firstname.lastname@example.org and they will be able to assist you further.