How Do I Return an Item?

Need to Return an Item? 

If in the unlikely circumstance you need to return an item to us, please fill out the returns form in full < click here > and send the item/s to: 

Manière De Voir Returns,

Unit 7, Premier Park, 

Trafford Park, Manchester, 

M17 1GA

Next Steps

We accept returns in their original conditions, with tags attached, in the Maniere De Voir original packaging and no evidence of stains or odours attached to the item. If when the item has come back to us and has been inspected, and we notice a mark or a smell of the item, we do have the right to send this back to you. 

Order cancellations must be made in writing via email or letter within 14 working days after the first day of possession. To cancel your order please contact us at contact@manieredevoir.com or send a letter to our returns address above, including your order number to discuss next steps. Please note that delivery costs will not be refunded.

Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Manière De Voir’s warehouse if you require a refund or an exchange. If you placed your order using our Click & Collect service, the responsibility of the return of the item, is that of the customer who purchased the order.

We do offer full refunds or exchanges to all full priced and sale items, please make sure this is clearly written on your returns form, so we can process this as quickly as possible for you.

Underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and safety reasons. 

Once your return has arrived back to us, we will process this as quickly as possible, however, the process may take up to 5 working days. If you have checked your tracking number and your return has arrived back to us and it has surpassed the 5 working days, please drop us an email at contact@manieredevoir.com

 

How Do I Send This Back? 

For U.K. Customers: 

Inside your parcel there will be a free returns label*, simply attach this to the front of your parcel and drop it off at your local Post Office to be sent back to us. Please retain the postage receipt from the Post Office, so we can keep an eye on the progress of your order if needed. 

Please package your item/s back in the original packaging, and make sure the returns form is fully completed and inserted back inside the parcel. 

*Please note our free returns service went live on the 21st April 2018, and any order placed before this date is still liable for their own return costs. Please see below for further information on returning an item back to us without free returns.

For International Customers: 

We would suggest sending your item back via the Post Office and via a service that ensures the value of your goods and provides a signature on delivery. At the moment we aren’t offering free returns internationally and it is the customer's responsibility to send the item back to us. Please keep a copy of your postage receipt, just in case! 

--------------

If you are returning Shoes/Trainers back to us, please package the shoe box inside the mailing bag it came in. Please do not tape the box, and this needs to be sent back in the same condition it was sent to you in. 

 

Have more questions? Submit a request

Comments