My Tracking Number Shows My Parcel Has Been Delivered, But I Haven't Received This?

If you have checked your tracking number to find out where your parcel is, and it shows as delivered and signed for, please follow the below checks before getting in touch with us. 

- Has your neighbour or family member signed for this on your behalf? 

- Do you recognise the name or signature of the person who has signed for this? 

- Check your address on your order confirmation, to make sure the correct house number, street, postcode were included. If there was a slight error in your address, please check at that address for your parcel. 

- If your parcel has been delivered to a place of work, university accommodation or an apartment block, please check with reception and all members of staff on duty when your parcel was signed for. 

If, after these steps have been followed, and you still can't find your order, please email our support team on and they will be able to open an investigation with the delivery company and resolve the matter for you as quickly as possible. 

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    Order number 240755 Hi i ordered two items from your site and was meant to recieve them yesterday morning but did not as its christmas i can understand your busy but i spent £200 can i at least get a refund of my money please i waited in my house all day when i had places to be and i am very displeased I’ve emailed about 3 times and still no one has replied to me

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    My order claims to have been posted through the letterbox. I was not home. I expect Hermes to either call me or leave my order at a realistically safe place and leave me a card to inform me of the same. This is no way a parcel full of clothing is able to fit through my letter box. I am appalled at the service. I expect my matter to be looked into as this is a waste of my time and money.

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    aimeegemx x

    Order number- 409482.
    My order claims to have been delivered in outhouse, which I am not able to access and is locked. Was locked when it was said to be delivered.

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    Emmanuella Pippim

    they haven’t texted me, i haven’t got a signature they claim they left it in my porch but i live in a flat

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    rebecca manderson

    Hi, I have not received my order which cost £290. Apparently left in my garden, which has an open gate opposite my neighbour's garden and they have not seen the parcel or moved it. I don't know what delivery driver would leave a parcel in an open garden!