Some of our items are so popular that they can go out of stock really quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order. We understand that this can be very frustrating and we will issue you with a refund for your missing item.
We always try to let you know before your order is shipped that there is an out of stock item and issue you with a refund. However if you receive your parcel and there's a missing item and you haven't received an email from us, please get in contact with our support team at firstname.lastname@example.org and they will be able to assist you with this.