In the unlikely circumstance that you have received an item that is faulty, please email us at firstname.lastname@example.org and include the following:
- Your order number
- A photo clearly showing the fault on the product
- Whether you would like a refund or a new product
You have 6 months from the day of delivery to let us know that your item is faulty. We will only deem an item as faulty if the fault has been caused by a manufacturing issue.
Please don't send anything back to us until you have spoken to our support team, as they will be able to re-solve this for you as quickly as possible.