I've Received a Faulty Item

In the unlikely circumstance that you have received an item that is faulty, please send the item back to us so we can either refund or replace the item, once this has been deemed as faulty. 

Please fill in your returns form fully, stating return reason 5 and writing a little explanation about the fault and where this can be found. 

If your item is deemed as faulty, then we will refund your standard postage costs to send the item back to us. Please keep a copy of your postage receipt, so we can process this for you on a later date. 

Once we have received your item back to our warehouse, we will let you know via email. 

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